Refunds
Last updated 11 August 2026
If the Run Club Starter Kit isn't useful to you, email us within 7 days of buying it and we'll refund you in full.
How to ask
Send a message to hello@thirdplaceco.us from the email address you used to buy, or include your Gumroad receipt or order number. One line is plenty — “refund please” does the job.
What we'll ask you for
Nothing, really. You don't have to explain what didn't work, and we won't try to talk you out of it. If you'd like to tell us what was missing we'll read it and it will probably improve the kit, but it is genuinely optional and it doesn't affect the refund.
What happens next
We aim to action refunds within two business days. The money is returned by Gumroad to your original payment method; how quickly it appears is up to your bank or card issuer, and usually takes a few more days. You'll get confirmation by email when it's issued.
Keeping the files
You don't need to delete anything or prove that you have. The files are yours to keep. The single-club license in our terms still applies to how you use them — in particular, you may not resell or republish them.
After 7 days
Seven days is what we promise, and we'll always honor it. If something has gone wrong outside that window — a file won't open, you were charged twice, you bought it twice by mistake — write to us anyway and we'll sort it out.
If you bought somewhere else
If you bought through a marketplace other than Gumroad, that marketplace is the merchant of record and its refund process applies. Email us anyway and we'll point you to the right place.